NOTE: In effort to keep the safety of our employees and customers a priority, Altura Homes warranty department will only be able to provide EMERGENCY services at this time.
5/6/2020 UPDATE: We have begun processing non-emergency requests that are within current restrictions and guidelines with limitations due to accessibility to contractors/vendors. We greatly appreciate your understanding and cooperation as we work to protect the health of our customers, employees, and trade partners.
To better serve you and to comply with the agreement of our StrucSure Home Warranty Program, our Customer Care Department is based on written customer service requests to process emergency and non-emergency warrantable items. This form will serve as the required written request.
Upon receipt of this form request, our customer care department will provide several customer service representatives phone numbers to contact and schedule an inspection of your home based on your request.
Customer Service appointments are available during, Monday through Friday from 9 a.m. to 3 p.m. Thank you for your cooperation.